SNB Production Workflow

SNB Production WorkflowManual

How do I…

Look up one thing. Every answer is a short walkthrough with pictures.

Adding someone new

4 questions
Somebody new has joined — what do I do?
How do I add a user?
How do I give someone a login?
Where do I see everyone who can use the system?

Changing what someone can do

4 questions
Somebody has changed job — how do I update their access?
How do I change what someone can do?
Can one person have more than one role?
Somebody cannot reach a screen they need — what do I check?

When someone leaves

3 questions
Someone has left — what do I do?
How do I stop someone signing in?
I deleted a user by mistake — can I get them back?

Understanding roles and permissions

5 questions
What is a role?
Can I delete a role?
What do the permission tick-boxes mean?
Why does the Kiosk group look different?
How do I create a new role?

Setting up the waste list

3 questions
How do I set up the waste list?
What is the limit on a waste type for?
How do I stop a waste type being offered?

Working on the factory screen

7 questions
Where do I find my jobs?
How do I start a job?
Why does it ask for my PIN?
How do I stop a job and pick it up later?
How do I finish a job?
What do I do about scrap and waste?
How do I split a job into pieces?

When the screen will not do what you want

4 questions
The job will not start and START is dim
The screen says my PIN is wrong
Something has gone wrong with the job
Why has the card lost its buttons?

Finishing a delivery

3 questions
How do I mark a delivery as delivered?
What happens when I press Delivered?
I marked a delivery by mistake — how do I undo it?